At Flying Fox Fabrics, we want you to be completely satisfied with your purchase, whether online or direct from us. Our policy is designed to give you peace of mind while ensuring we comply with the Australian Consumer Law (ACL).
1. Change of Mind Returns
We understand that sometimes an online product isn’t exactly what you expected. We offer a 14-day change of mind return period from the date your order is delivered.
- Conditions: To be eligible, items must be unused, in their original packaging, no sign of wear and tear and in a resalable condition.
- Return Shipping: For change-of-mind returns, the customer is responsible for the cost of return shipping. We recommend using a trackable service.
- Refund Method: You will receive a full refund to your original payment method, excluding original shipping costs.
2. Faulty, Damaged, or Incorrect Items
If an item arrives or is found to be damaged, is faulty, or is not what you ordered, you are entitled to a remedy under the Australian Consumer Law.
- Major or Minor Failures: If the item has a major failure (e.g., it is unsafe, significantly different from the description), or a minor failure and cannot be fixed, you can choose between a full refund or a replacement.
- Return Shipping: We will cover all return shipping costs for faulty or incorrect items. Please contact us to receive a prepaid shipping label.
3. How to Start a Return
To initiate a return, please contact us:
- Email flick@flyingfoxfabrics.com with your order number and the reason for the return.
- If the item is faulty, please attach a clear photo of the issue.
- Once approved, we will provide you with the return address and instructions.
4. Processing Times
- Inspection: Once your return is received, we will inspect it within 3 business days.
- Refunds: Once approved, your refund will be processed immediately. Please allow 5–7 business days for the funds to appear in your account, depending on your bank.
5. Contact Us
If you have any questions regarding your consumer rights or our specific policy, please contact us or visit the ACCC Website for more information on your rights.